Returns & Refunds

Jump to: Start a Return · How to Return · Return Period & Eligibility · Damaged or Incomplete Orders · Refunds, Fees & Conditions · Returns Address · Shipping Costs · Late or Missing Refunds · Exchanges · Used Items

🔄 Returns & Refunds

We want you to be completely satisfied with your purchase from Urban Automotive Ireland. If you need to return an item, please read the information below before sending anything back to us.

📦 Start a Return

To request a return, please email:

info@urban-automotive.ie

Please include:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return
• Photographs or video where the item is damaged, incorrect or incomplete

Please do not return any item until your return request has been approved by our team.

🧭 How to Return

Step 1: Email info@urban-automotive.ie with your order details and return request.

Step 2: Once your return has been approved, we will provide return instructions.

Step 3: Package the item securely using the original packaging wherever possible and arrange return shipping to the address provided.

We strongly recommend using a tracked and adequately insured delivery service.

Important: Return Approval & Packaging Requirements

All returns must be approved before being sent back.

Returned items should be packaged securely and include all original:

• Packaging
• Accessories
• Fixings
• Brackets
• Instructions
• Protective materials
• Other components supplied with the product

Damage caused by inadequate return packaging may affect the amount refunded where permitted by law.

🕒 Return Period & Eligibility

Our additional returns policy lasts 30 days from the date of purchase.

To be eligible for a return under our 30-day policy:

• Items must be unused and unfitted
• Items must be in their original condition
• Original packaging must be retained
• All supplied components must be included
• Proof of purchase is required

This additional 30-day policy does not affect any statutory consumer rights you may have.

Online Consumer Cancellation Rights

If you are purchasing as a consumer online, you may also have a statutory right to cancel eligible purchases.

For most eligible online purchases, consumers have 14 days after receiving the goods to notify us that they wish to cancel.

Once cancellation has been notified, the goods must then be returned within the applicable statutory timeframe.

These statutory rights operate separately from our additional 30-day returns policy.

🚫 Non-Returnable Items

Unless faulty, damaged or incorrectly supplied, the following are normally excluded from change-of-mind returns:

• Special-order items
• Built-to-order products
• Made-to-order products
• Bespoke or personalised products
• Custom-finished products
• Wheels manufactured or finished to a customer's specification
• Products modified or prepared specifically for a customer's vehicle
• Painted or refinished components
• Items that have been fitted, installed, modified or used
• Products that cannot reasonably be resold as new following installation or modification

Where an item is special order, bespoke or made to specification, this will normally be indicated on the product page or communicated before the order is processed.

📸 Damaged, Incorrect or Incomplete Orders

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, incorrect or incomplete, email info@urban-automotive.ie with photographs or video showing:

• The outer packaging
• Shipping labels
• The product
• Any visible damage
• Any missing or incorrect components

Where possible, please report transit damage within 48 hours of delivery so that we can raise a claim with the carrier promptly.

Carrier claims reported outside this period may be more difficult to pursue.

This reporting period does not remove or restrict any statutory rights you may have in relation to faulty, damaged or incorrectly supplied goods.

Please do not fit, paint, modify or install an item you believe is damaged or incorrect before contacting us.

💰 Refunds, Fees & Conditions

Approved refunds are normally processed within 3–5 business days after the returned goods have been received and inspected.

Your bank or payment provider may take additional time to make the funds available.

Refunds will normally be issued to the original payment method.

Partial Refunds

Where permitted by law, a partial refund may apply where:

• An item is returned outside the conditions of our voluntary 30-day policy
• The returned product is no longer in its original condition
• Packaging, accessories or components are missing
• The value of the item has been reduced through handling beyond what was reasonably necessary to inspect it
• The item has been damaged after delivery to the customer

Where goods are faulty, damaged or incorrectly supplied by us, your statutory rights are unaffected.

Unwanted Returns

Unwanted or change-of-mind returns made under our additional 30-day returns policy, outside any applicable statutory cancellation rights, may be subject to a 20% restocking fee.

This fee does not apply where doing so would conflict with your statutory consumer rights.

Custom, Bespoke & Made-to-Order Products

Once production, custom finishing or special procurement has begun, bespoke or made-to-order products cannot normally be cancelled or returned simply because you have changed your mind.

This includes custom wheel finishes and other products manufactured or prepared specifically to your requirements.

Your rights relating to faulty, damaged or incorrectly supplied goods remain unaffected.

🚚 Refused or Uncollected Deliveries

Where an order is returned to us because:

• Delivery was refused
• The parcel was not collected
• An incorrect or incomplete address was supplied
• The carrier was unable to complete delivery due to circumstances outside our control

Reasonable outbound and return carrier costs may be deducted from any refund where permitted by law.

This does not affect statutory cancellation or faulty-goods rights.

💳 Refund Method & Currency

Refunds are issued to the original payment method used for the order.

Where an order was paid in a currency other than GBP, the amount received may differ slightly due to:

• Exchange-rate movements
• Card provider conversion rates
• Bank or payment provider charges

Urban Automotive Ireland is not responsible for differences caused solely by currency conversion.

📮 Returns Address

Once your return has been approved, goods should be sent to:

Urban Automotive Ireland
140 Newtownards Road
Dundonald
BT16 5LE
Northern Ireland
United Kingdom

Please do not send returns without prior approval.

🚚 Shipping Costs

For unwanted returns made under our additional 30-day policy:

• Return shipping is the customer's responsibility
• Original delivery charges are normally non-refundable
• Any agreed return shipping costs may be deducted from the refund where applicable

Where you exercise an applicable statutory right to cancel an eligible online purchase, delivery charges will be refunded where required by law, normally up to the cost of the standard delivery option.

Additional costs for premium, express or upgraded delivery services may not be refundable.

Where an item is faulty, damaged or incorrectly supplied, reasonable return costs will be covered where required by applicable consumer law.

📦 Return Shipping

We strongly recommend using:

• Tracked shipping
• Adequate insurance
• A service appropriate for the size and value of the goods

For high-value products, including carbon fibre components and wheels, please ensure the parcel is insured for its full replacement value.

Urban Automotive Ireland cannot accept responsibility for returned items that are lost or damaged before reaching us.

📦 Address Accuracy

Customers are responsible for ensuring that the delivery address provided when ordering is complete and accurate.

Additional delivery or return costs arising from an incorrect or incomplete address may be deducted from any refund where permitted by law.

💳 Late or Missing Refunds

If you have been notified that your refund has been processed but have not yet received it:

1. Check your bank or payment account
2. Contact your card provider or bank, as processing times can vary
3. If the refund is still not showing, contact us at info@urban-automotive.ie

🔁 Exchanges

If an item is defective, damaged or incorrectly supplied, please contact us at:

info@urban-automotive.ie

Where appropriate, we will arrange a repair, replacement, exchange or refund in accordance with your applicable consumer rights.

For change-of-mind exchanges, please contact us before returning the item. The product must meet the eligibility requirements of this policy.

Any difference in price and applicable delivery charges will need to be settled before a replacement item is dispatched.

⚠️ Used Items

Where we sell used, ex-display or demonstrator products, this will be clearly stated on the relevant product page.

Used or ex-display items are not normally eligible for change-of-mind returns under our additional returns policy unless otherwise stated.

This does not affect your rights where an item:

• Is faulty
• Has been incorrectly described
• Significantly differs from the condition represented at the time of sale

📩 Still Need Help?

If you have any questions regarding a return, refund or exchange, please contact us:

Email: info@urban-automotive.ie

Telephone: +44 (0)3333 355119

Nothing in this policy affects your statutory consumer rights.

Last updated: 15 August 2026