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Shipping Policy

Jump to: Delivery Options · Lead Times & Availability · Dispatch & Processing · UK Delivery · Ireland & International Delivery · Customs & Duties · Tracking · Damaged or Missing Orders · Delivery Addresses · Working Hours

🚚 Shipping & Delivery

Urban Automotive Ireland offers delivery throughout the United Kingdom, Republic of Ireland and selected international destinations.

Available delivery services and shipping costs are calculated at checkout based on:

Delivery address
Product size and weight
Product location
Courier availability
Selected delivery service

Only the delivery services available for your order and destination will be displayed at checkout.

🕒 Lead Times & Product Availability

In-Stock Products

In-stock products are normally prepared for dispatch as quickly as possible during our working hours.

Placing an order does not guarantee same-day dispatch.

Dispatch times can vary depending on:

Order volume
Product location
Courier collection times
Payment verification
Packaging requirements

Special Order & Out-of-Stock Products

Some Urban Automotive products are:

Special order
Made to order
Manufactured to order
Custom finished
Supplied directly from Urban Automotive or another partner warehouse

Where a specific lead time is provided on the product page, this should be treated as an estimate unless expressly confirmed otherwise.

If no lead time is shown, please contact us before ordering if you require the product by a particular date.

Email: info@urban-automotive.ie

Custom & Bespoke Orders

Manufacturing times for bespoke products can vary.

Examples include:

Custom-finished wheels
Forged wheels
Bespoke specifications
Made-to-order carbon fibre components
Special-order styling products

Manufacturing, finishing, quality control, transportation and customs processing can all affect the final delivery date.

Any lead time provided for these products is an estimate rather than a guaranteed delivery date unless expressly agreed otherwise.

📦 Dispatch & Processing

Orders are processed during our normal working hours.

Orders placed outside these hours, at weekends or during public holidays will normally begin processing on the next working day.

Once your order has been dispatched, you will normally receive confirmation together with tracking information where available.

Delivery estimates begin from the date of dispatch, not the date the order was placed.

🇬🇧 UK Delivery

We offer delivery throughout the United Kingdom.

The delivery services available for your order will be shown at checkout.

Depending on the size, value and location of the product, your order may be shipped using a parcel courier, postal service or specialist delivery service.

Estimated transit times shown at checkout apply after the order has been dispatched.

They do not represent a guarantee that an order will arrive within that period from the date it was placed.

Northern Ireland

Orders dispatched from our Northern Ireland location may be delivered using the available courier or postal service appropriate for the size and value of the shipment.

Great Britain

Orders to England, Scotland and Wales may be dispatched from Northern Ireland, Great Britain, Urban Automotive or another approved supplier or warehouse.

Tracking information will be provided once available.

🇮🇪 Republic of Ireland Delivery

We deliver throughout the Republic of Ireland.

Available delivery services and charges will be calculated at checkout.

Some products may be dispatched directly from:

Northern Ireland
Great Britain
European warehouses
Urban Automotive
Approved manufacturing or distribution partners

Because the origin of an individual product can vary, delivery times may also vary.

Where a product has an extended or special-order lead time, this will normally be stated on the product page or communicated separately.

🌍 European & International Delivery

Selected products can be shipped to destinations outside the UK and Ireland.

Available international delivery services are displayed at checkout where supported.

International transit times depend on:

Destination
Courier service
Product location
Customs processing
Local delivery networks

Transit estimates begin from dispatch and do not include manufacturing or special-order lead times.

🌍 Customs, Import Duties & Local Taxes

Depending on the delivery destination and the location from which the goods are dispatched, an order may be subject to:

Import duties
Import VAT
Customs charges
Brokerage fees
Carrier administration fees
Other local taxes or charges

Where these charges are not collected by us at checkout, they are normally payable by the recipient.

Customs and tax arrangements can vary according to the origin and destination of the goods. For example, different rules can apply to movements involving Northern Ireland, Great Britain, the European Union and countries outside the UK and EU.

We therefore recommend checking any applicable local import requirements before ordering if your purchase is being delivered internationally.

Urban Automotive Ireland does not control charges imposed independently by customs authorities, governments or delivery companies.

Refusal to Pay Import Charges

If a customer refuses to pay applicable import charges and the parcel is returned to us, reasonable:

Outbound delivery costs
Return delivery costs
Customs charges
Carrier fees

may be deducted from any refund where permitted by law.

This does not affect any statutory rights that cannot legally be excluded.

📍 Products Shipped From Partner Warehouses

Some products may be dispatched directly from Urban Automotive, a manufacturer, distributor or partner warehouse.

As a result:

Your order may arrive in more than one delivery
Different couriers may be used
Separate tracking numbers may be provided
Delivery dates may differ between items

The courier shown elsewhere on our website may therefore not always be the courier used for a particular order.

We will provide tracking information when it becomes available.

🔎 Tracking

Tracking information will normally be provided for courier shipments once the parcel has been collected and processed by the carrier.

Please allow time after receiving the dispatch confirmation for tracking information to become active.

Tracking estimates are provided by the courier and may change during transit.

🛡️ Shipping Insurance & High-Value Orders

High-value products should be handled using an appropriately tracked and insured delivery service.

Depending on the courier and service selected, standard carrier compensation limits may apply.

Additional insurance may be available for certain shipments.

If you are ordering a particularly high-value product and require additional delivery insurance, please contact us before placing your order.

🚨 Damaged Deliveries

Please inspect your order as soon as possible after delivery.

If a parcel arrives damaged, contact us promptly at:

info@urban-automotive.ie

Please provide photographs or video showing:

Outer packaging
Shipping label
Internal packaging
Product
Any visible damage

Where possible, transit damage should be reported within 48 hours of delivery so that we can raise a carrier claim promptly.

This reporting period does not remove any statutory consumer rights you may have in relation to damaged or faulty goods.

Please do not install, paint or modify damaged goods before contacting us.

📦 Missing Items

If your order appears incomplete, please check:

All packaging
Separate parcels
Tracking information
Dispatch emails

Some orders containing products from different warehouses may arrive separately.

If an item is still missing, contact:

info@urban-automotive.ie

with your order number and details of the missing item.

📮 Delivery Attempts & Uncollected Parcels

Customers are responsible for ensuring somebody is available to receive deliveries where required.

If a delivery cannot be completed, the courier may:

Attempt redelivery
Leave collection instructions
Deliver to an authorised collection point
Return the parcel to sender

Where a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, reasonable reshipping and carrier charges may apply.

📍 Delivery Address Accuracy

Please check your delivery address carefully before completing your order.

Customers are responsible for supplying a complete and accurate address.

Urban Automotive Ireland cannot guarantee that an address can be amended after an order has entered processing or been dispatched.

Additional carrier costs caused by an incorrect or incomplete address may be charged where appropriate.

📮 PO Boxes

Some couriers cannot deliver to PO Boxes.

For larger, high-value or courier-delivered products, please provide a full residential or commercial street address.

If the selected courier cannot deliver to the address provided, we will contact you where possible.

⏰ Peak Periods & Service Disruptions

Delivery times may be affected during:

Christmas and other seasonal peaks
Public holidays
Severe weather
Industrial action
Major courier disruption
Customs delays
International transport disruption

We will make reasonable efforts to dispatch orders and communicate known delays.

However, circumstances outside our reasonable control can affect delivery dates.

📅 Delivery Timeframes

Unless a different timeframe has been agreed, UK consumer law generally requires goods purchased online to be delivered without undue delay and within 30 days of the contract being made. Longer lead times can apply where you have agreed to them, which is particularly relevant to made-to-order and special-order Urban products.

Estimated lead times displayed for made-to-order or special-order products form part of the expected delivery arrangement for those products.

🕘 Working Hours

Our normal working hours are:

Monday - Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 3:30 PM
Saturday & Sunday: Closed

Our local time zone is UK time (London).

Orders and enquiries received outside these hours will normally be processed during the next working period.

Public holiday closures may also affect processing and dispatch times.

📩 Need Help With Delivery?

For shipping enquiries, product lead times or assistance with an existing order, please contact: